Spa Front Desk Coordinator
Fort McDowell, AZ Fort McDowell, AZ Full-time Full-time From $15 an hour From $15 an hour 10 days ago 10 days ago 10 days ago Spa Front Desk Coordinator ENTERPRISE:
FMYNE We-ko-pa Casino Resort POSTING DATE:
06-01-2023 JOB TITLE:
Spa Front Desk Coordinator JOB CODE:
6854 DEPARTMENT NAME:
Resort & EVS DEPARTMENT CODE:
930000 REPORTS TO:
Spa Supervisor SALARY:
$15.
00 POSITION STATUS:
Regular Full-Time NON-EXEMPT HOUR S PER WEEK:
40 POSITION DESCRIPTION:
The Spa Front Desk Coordinator will provide exceptional guest service in the Spa at the We Ko Pa Casino Resort.
The Spa Front Desk Coordinator is responsible for taking reservations and providing efficient scheduling and communication in the Spa area.
They will follow all guest service requirements provided in the We Ko Pa Way service guide and departmental training and adhere to a 4-diamond service level.
Will perform duties in the Resort as designated by business demands.
Must be able to work nights, weekends, holidays, and events needed by business demands.
Always maintain the highest level of service standards to provide the best experience in the area.
Our team will demonstrate and promote our We-Ko-Pa-Way Service Culture at all times.
ESSENTIAL DUTIES:
Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the We-Ko-Pa Way.
Smile and Greet Name and Meet Thank you and Goodbye! Maintain a professional and welcoming presence at the spa desk.
Coordinate appointments using spa booking software, check voicemails, and return all calls within 24 hours.
Update the reservations/cancellations list throughout the day, inform providers of changes, and resolve scheduling issues as needed.
Check-in guests for appointments and provide general spa and amenity orientation to guests upon arrival.
Promote and sell spa services and spa retail products.
Process guest payments for spa services Weekly supply inventory and completing purchase requests for all products and supplies for submission to Spa Manager for approval.
Responsible for maintaining product levels in treatment rooms, ensuring therapists clean and sanitize equipment and rooms both between services and prior to departure for the day.
Monitor Fitness Center Notify maintenance of repair needs Report accidents, injuries, and unsafe work conditions to Manager Perform all other duties as assigned.
Must be able to assist in other departments when needed.
When booking, ask guests for any information regarding medical history pertaining to spa treatments, pregnancies, or underaged guests.
Be responsible for all end-of-day reporting for sales and service.
WORK CONDITIONS:
While performing the duties of this job, the employee is required to:
Bend, reach, stand, and walk for 5-30% of the workday.
Eye/hand coordination for 34-66% of the workday.
Exposed to hot/cold temperatures for 34-66% of the workday.
Exposed to dust for 1% of the workday.
Sit for 45-70 % of the workday.
Excellent customer service skills and attentiveness to guests' needs.
Hospitality, Sales & Cashier Experience preferred INDIAN PREFERENCE:
Preference will be given to qualified applicants who are members of federally recognized Indian tribes.
To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.
Job Type:
Full-time Pay:
From $15.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Morning shift Weekly day range:
Monday to Friday Weekend availability Ability to commute/relocate:
Fort McDowell, AZ 85264:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person The Spa Front Desk Coordinator will provide exceptional guest service in the Spa at the We Ko Pa Casino Resort.
The Spa Front Desk Coordinator is responsible for taking reservations and providing efficient scheduling and communication in the Spa area.
They will follow all guest service requirements provided in the We Ko Pa Way service guide and departmental training and adhere to a 4-diamond service level.
Will perform duties in the Resort as designated by business demands.
Must be able to work nights, weekends, holidays, and events needed by business demands.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
FMYNE We-ko-pa Casino Resort POSTING DATE:
06-01-2023 JOB TITLE:
Spa Front Desk Coordinator JOB CODE:
6854 DEPARTMENT NAME:
Resort & EVS DEPARTMENT CODE:
930000 REPORTS TO:
Spa Supervisor SALARY:
$15.
00 POSITION STATUS:
Regular Full-Time NON-EXEMPT HOUR S PER WEEK:
40 POSITION DESCRIPTION:
The Spa Front Desk Coordinator will provide exceptional guest service in the Spa at the We Ko Pa Casino Resort.
The Spa Front Desk Coordinator is responsible for taking reservations and providing efficient scheduling and communication in the Spa area.
They will follow all guest service requirements provided in the We Ko Pa Way service guide and departmental training and adhere to a 4-diamond service level.
Will perform duties in the Resort as designated by business demands.
Must be able to work nights, weekends, holidays, and events needed by business demands.
Always maintain the highest level of service standards to provide the best experience in the area.
Our team will demonstrate and promote our We-Ko-Pa-Way Service Culture at all times.
ESSENTIAL DUTIES:
Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the We-Ko-Pa Way.
Smile and Greet Name and Meet Thank you and Goodbye! Maintain a professional and welcoming presence at the spa desk.
Coordinate appointments using spa booking software, check voicemails, and return all calls within 24 hours.
Update the reservations/cancellations list throughout the day, inform providers of changes, and resolve scheduling issues as needed.
Check-in guests for appointments and provide general spa and amenity orientation to guests upon arrival.
Promote and sell spa services and spa retail products.
Process guest payments for spa services Weekly supply inventory and completing purchase requests for all products and supplies for submission to Spa Manager for approval.
Responsible for maintaining product levels in treatment rooms, ensuring therapists clean and sanitize equipment and rooms both between services and prior to departure for the day.
Monitor Fitness Center Notify maintenance of repair needs Report accidents, injuries, and unsafe work conditions to Manager Perform all other duties as assigned.
Must be able to assist in other departments when needed.
When booking, ask guests for any information regarding medical history pertaining to spa treatments, pregnancies, or underaged guests.
Be responsible for all end-of-day reporting for sales and service.
WORK CONDITIONS:
While performing the duties of this job, the employee is required to:
Bend, reach, stand, and walk for 5-30% of the workday.
Eye/hand coordination for 34-66% of the workday.
Exposed to hot/cold temperatures for 34-66% of the workday.
Exposed to dust for 1% of the workday.
Sit for 45-70 % of the workday.
Excellent customer service skills and attentiveness to guests' needs.
Hospitality, Sales & Cashier Experience preferred INDIAN PREFERENCE:
Preference will be given to qualified applicants who are members of federally recognized Indian tribes.
To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.
Job Type:
Full-time Pay:
From $15.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Morning shift Weekly day range:
Monday to Friday Weekend availability Ability to commute/relocate:
Fort McDowell, AZ 85264:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person The Spa Front Desk Coordinator will provide exceptional guest service in the Spa at the We Ko Pa Casino Resort.
The Spa Front Desk Coordinator is responsible for taking reservations and providing efficient scheduling and communication in the Spa area.
They will follow all guest service requirements provided in the We Ko Pa Way service guide and departmental training and adhere to a 4-diamond service level.
Will perform duties in the Resort as designated by business demands.
Must be able to work nights, weekends, holidays, and events needed by business demands.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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